Refund policy

Last updated: October 23, 2026

We want customers to purchase from MyLEDLinear with confidence. This Refund & Return Policy explains the conditions for returns, exchanges, cancellations, and refunds.

MyLEDLinear is operated by Shenzhen Lantingwei Smart Technology Co., Ltd.

60-Day Return Period

You may request a return within 60 days after delivery of the product.

If an order is delivered in multiple shipments, the return period begins from the date the last item in the order is delivered.

All returns require prior approval. Please contact us before returning any product.

Return Eligibility

To be eligible for a return, the product should generally:

  • Be in unused or resalable condition
  • Include the original packaging where reasonably possible
  • Include all supplied accessories and components
  • Not have been permanently installed, cut, drilled, modified, soldered, wired, glued, painted, or otherwise altered by the customer
  • Not show damage caused by improper installation, operation, storage, transportation, or handling

LED Profiles, Channels, and Linear Components

LED aluminum profiles, silicone channels, diffusers, mounting components, and related linear products may be supplied in standard or customized lengths.

Products that have been cut, drilled, machined, bent, modified, or otherwise customized according to customer requirements may not be eligible for standard returns.

Customers should confirm profile dimensions, diffuser type, installation method, required length, and compatibility before requesting customized processing.

LED Strips, COB Strips, and Electrical Products

LED strips, COB strips, power supplies, controllers, dimmers, connectors, and other electrical products should be tested before permanent installation or modification.

Products that have been cut, soldered, permanently wired, glued, installed, or modified may not be eligible for return unless the issue is caused by a confirmed product defect.

Before approving a return for a reported technical issue, we may ask for photos, videos, voltage measurements, wiring information, controller settings, or other reasonable diagnostic information.

Return Shipping

For returns due to change of mind, incorrect selection, ordering the wrong specification, or other reasons not caused by us, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise agreed in writing.

If the product is defective, damaged during delivery, or materially different from what was ordered due to our error, we will work with you on an appropriate solution and, where applicable, cover reasonable return or replacement shipping costs.

Restocking Fees

We do not normally charge a restocking fee for eligible standard-product returns.

However, a deduction of up to 15% may apply if returned products are missing accessories or packaging, or if their resale value has been reduced due to customer handling, use, or incomplete return condition.

Customized, Cut-to-Length & Project Products

Customized, cut-to-length, made-to-order, specially configured, specially procured, or project-specific products may not be eligible for standard returns once production, cutting, configuration, procurement, or customization has begun.

This may include products prepared according to customer-specified lengths, dimensions, finishes, accessories, electrical specifications, packaging requirements, or other project-specific instructions.

Any separate quotation, proforma invoice, purchase order, specification sheet, drawing, contract, or written agreement applicable to a customized or project order may contain additional or different return and refund terms.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible and provide:

  • Your order number
  • A description of the issue
  • Relevant photos or videos
  • Photos of the outer packaging if shipping damage is involved

Depending on the circumstances, we may offer troubleshooting, replacement parts, repair, replacement, return, or refund.

Exchanges

Eligible standard products may be exchanged within the same 60-day return period, subject to product condition, availability, and any applicable price difference or shipping cost.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–7 business days after refund processing for the funds to appear, depending on your bank or payment provider.

For certain international B2B, wholesale, customized, or project transactions, HUAKE LIMITED, Hong Kong, may act as the invoicing, payment collection, refund processing, and international trade entity.

Order Cancellations

Standard orders may generally be cancelled before shipment.

Once an order has shipped, it will normally be handled under the return process described above.

Customized, cut-to-length, made-to-order, or project orders may become non-cancellable once production, cutting, configuration, procurement, or other committed work has begun.

Final Sale or Special Terms

Products explicitly identified as final sale, clearance, specially procured, customized, cut-to-length, or subject to separate project terms may not be eligible for standard returns. Any such restriction will be disclosed before or at the time of purchase where applicable.

Contact Us

Operating Entity:
Shenzhen Lantingwei Smart Technology Co., Ltd.

Email: info@myledlinear.com
Phone / WhatsApp: +86-138-2525-5322

Address:
5/F North, No. 5, Sanwei Chaxi Industrial Zone,
Gushu Community, Xixiang Street,
Bao'an District, Shenzhen, Guangdong, China 518000