Shipping policy

Last updated: October 23, 2026

MyLEDLinear ships LED profiles, LED strips, power supplies, controllers, accessories, and related linear lighting products to customers in many international markets.

Shipping methods, costs, and delivery times vary depending on the product type, dimensions, weight, quantity, destination, and packaging requirements.

Shipping Charges

MyLEDLinear does not operate a general sitewide free-shipping policy.

Shipping charges are calculated according to the characteristics of the order, including product dimensions, weight, quantity, destination, and selected shipping method.

Long aluminum profiles, large-format profiles, heavy products, customized products, wholesale orders, and project shipments may require separately calculated freight charges.

The applicable shipping cost may be displayed at checkout, provided in a quotation, or confirmed with the customer before shipment.

Shipping Destinations

We serve customers in major international markets.

Shipping availability depends on the destination, product type, parcel dimensions, logistics conditions, and applicable transportation or import restrictions.

If your destination or product cannot be quoted automatically at checkout, please contact us for a shipping quotation.

Shipping Methods

Depending on the order, shipping may be arranged by:

  • International express courier
  • Standard air shipping
  • Air freight
  • Sea freight
  • Truck or regional freight service
  • Customer-appointed freight forwarder
  • Project-specific logistics arrangements

The most appropriate shipping method will depend on product length, weight, order size, delivery urgency, destination, and project requirements.

Long and Oversized Products

LED aluminum profiles and other linear products may be subject to dimensional shipping restrictions or oversized freight charges.

For long profiles, large-format channels, bulk quantities, or other oversized products, we may recommend alternative lengths, special packaging, air freight, sea freight, or other logistics arrangements.

Where products are cut to a specific length for shipping or customer requirements, such cutting may also affect return eligibility under our Refund & Return Policy.

Processing Time

Standard in-stock products are generally prepared for shipment within approximately 1–3 business days after payment and order confirmation.

Customized, cut-to-length, made-to-order, specially configured, or project products may require additional processing, production, cutting, inspection, or packaging time.

Any specific lead time stated in a quotation, proforma invoice, product page, or written agreement will apply to that order.

Estimated Transit Time

Typical transit times after shipment may include:

  • Express / air delivery: approximately 3–10 business days
  • Standard international delivery: approximately 7–20 business days
  • Sea freight or project freight: varies depending on destination, route, customs clearance, and local delivery arrangements

Delivery times are estimates only and are not guaranteed unless expressly agreed in writing.

Tracking and Shipping Documents

Where tracking is available, tracking information will be provided after shipment.

For wholesale, freight, or project shipments, additional documents may be provided where applicable, including packing lists, commercial invoices, freight documents, or customs-related documentation.

Import Duties, Taxes, and Customs Charges

Unless otherwise stated or agreed in writing, customers are responsible for any applicable import duties, import VAT, customs fees, brokerage charges, local taxes, clearance fees, or other destination-country charges.

Customs clearance procedures and charges vary by country and are outside our direct control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, contact name, phone number, and other information required for delivery.

If an order is delayed, returned, or requires re-delivery because of incorrect or incomplete information provided by the customer, additional shipping charges may apply.

Damaged or Missing Shipments

Please inspect packages upon delivery where reasonably possible.

If a shipment arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible with your order number, photos of the packaging, and photos or videos of the affected product.

For missing packages or freight shortages, please contact us so that we can review the shipment with the relevant carrier or logistics provider.

B2B, Wholesale, and Project Shipping

Large B2B, wholesale, customized, or project orders may use separately agreed shipping terms, freight methods, insurance arrangements, delivery responsibilities, or Incoterms.

Such terms may be specified in a quotation, proforma invoice, commercial invoice, purchase order, contract, or other written agreement and will apply to that transaction where applicable.

For certain international B2B, wholesale, customized, or project transactions, HUAKE LIMITED, Hong Kong, may provide international trade, invoicing, payment collection, logistics coordination, or related commercial support.

Returns

Eligible returns are governed by our Refund & Return Policy. Our standard return period is 60 days after delivery, subject to the conditions and exclusions stated in that policy.

Contact Us

Operating Entity:
Shenzhen Lantingwei Smart Technology Co., Ltd.

Email: info@myledlinear.com
Phone / WhatsApp: +86-138-2525-5322

Address:
5/F North, No. 5, Sanwei Chaxi Industrial Zone,
Gushu Community, Xixiang Street,
Bao'an District, Shenzhen, Guangdong, China 518000